Welcome to Domes!
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success.
We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance.
Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
Domes Noruz Kassandra We are currently hiring for our 5* resort Domes Noruz Kassandra, an ultimate luxury experience, located in Kassandra Chalkidikis .
Guest Relations Officer The Role: The Guest Relations Officer is responsible for creating a welcoming atmosphere for guests and ensuring that their stay is enjoyable and memorable.
The Guest Relations Officer acts as a liaison between guests and the hotel team, addressing any inquiries or concerns while promoting hotel services and amenities.
Some of the responsibilities: Promoting Hotel Services · Actively promote hotel amenities, services, and packages to enhance the guest experience.
· Organize and facilitate guest engagement activities and events.
· Upsell room upgrades and additional services to maximize revenue.
· Promote Hotel Facilities such as restaurants, bars, spa etc.
Complaint Resolution · Address guest complaints and issues efficiently, ensuring a swift resolution to maintain guest satisfaction.
· Follow up with guests to ensure their concerns have been fully resolved.
Communication · Maintain effective communication with other departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless service delivery.
· Update guests on hotel services, special offers, and events.
· Provide personalized assistance and respond promptly to guest inquiries and requests.
Record Keeping · Maintain accurate records of guest interactions, feedback, and special requests in the hotel management system.
· Prepare reports on guest satisfaction and service trends for management review.
Concierge Services · Assist guests with reservations, recommendations for local attractions, dining, and transportation.
· Coordinate special requests, such as room preferences, celebrations, or specific amenities.