Guest Service: Support the Guest Relations Manager in overseeing guest interactions, ensuring all needs, requests, and complaints are handled promptly and effectively.
VIP & Special Requests: Assist in managing VIP arrivals, special occasions, and personalized services to create memorable guest experiences.
Team Support: Supervise, guide, and motivate Guest Relations Officers and Agents to maintain excellent service standards.
Operations: Ensure smooth daily operations of the Guest Relations desk in compliance with company standards and procedures.
Coordination: Work closely with Reception, Housekeeping, F&B, and other departments to ensure seamless communication and guest satisfaction.
Feedback & Improvement: Monitor guest feedback, compile reports, and support initiatives to improve service quality.

Job Tags: Κρήτη, Χανιά

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