Nalu Resort & Spa is currently recruiting Nalu Resort & Spa, a leading hospitality brand located in Rethymno – Adelianos Kampos, in the heart of Crete, proudly operates a premium, adults-only establishment featuring 136 elegantly appointed rooms.
Designed as the perfect luxurious escape, Nalu Resort & Spa blends refined comfort, exceptional service, and an atmosphere of serene exclusivity.
Guest Relations & Experience Position description: Welcome guests upon arrival and ensure smooth check-in and check-out processes.
Provide personalized assistance and create memorable experiences for VIPs, long-stay guests, and returning visitors.
Identify and anticipate guest needs, offering proactive solutions and recommendations.
Handle guest inquiries, requests, and complaints promptly and professionally.
Communicate special requests or guest preferences to relevant departments to ensure seamless service.
Address guest concerns with empathy and efficiency, ensuring complete satisfaction.
Follow up on guest feedback and ensure issues are resolved within required timelines.
Record and report incidents or complaints to management when needed.
Maintain accurate guest records, including preferences, feedback, and service logs.
Assist with daily reports, guest profiles, and VIP arrival lists.
Ensure the lobby and reception area remain clean, organized, and welcoming.
Uphold the hotel’s brand standards through professional appearance, communication, and service behavior.
Promote hotel facilities, events, and services to guests.
Contribute to guest loyalty programs by explaining benefits and assisting with enrollment.

Job Tags: Κρήτη, Ρέθυμνο

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