Front Office Supervisor

The Porto Platanias Hotels & Resorts Group is dynamically active in Crete, developing and operating 5-star hotel units with high standards and a strong emphasis on Cretan hospitality.
At Porto Platanias Hotels & Resorts, we cultivate a passion for tourism and make meaningful investments in our people.
We create career opportunities in a modern environment that promotes growth and supports a healthy work-life balance.
Front Office Supervisor Key Responsibilities: Supervise and coordinate the daily operations of the Front Office team, ensuring high standards of guest service.
Maintain a visible presence at the front desk during peak hours, supporting the team and ensuring smooth guest service.
Act as Supervisor on Duty whenever required, handling guest complaints, resolving operational issues, managing special requests and addressing any other matters that may arise.
Ensure that all team members clearly understand their roles, responsibilities and performance expectations, providing constructive feedback to support their development.
Identify training needs, support team development, prepare work schedules and provide performance feedback.
Conduct daily shift briefings to communicate operational updates and ensure effective team coordination.
Ensure compliance with all health, safety and security procedures.
Stay up to date with operational procedures, service standards and relevant training initiatives.

Job Tags: Κρήτη, Χανιά