Front Office Receptionist / Composer

Hotel Name: ONOMA Region: Thessaloniki Position: Front Office Agent day and night Full time Responsibilities: Perform all check-in and check-out tasks day and night Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our property, our hotel loyalty program, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Arrange personalized services for VIP customers and event attendees, like wedding guests or corporate Upsell additional facilities and services, when appropriate Qualifications: Hands-on experience with PROTEL PMS Bachelor and/or Master Degrees in Tourism studies Excellent written & verbal communication skills in Greek & English language Good communication skills in German, Spanish, Italian or other language will be taken under serious consideration PR skills/Customer service attitude/Excellent communication and organizational skills Significant Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Excellent computer skills and reception programs, MS Office (Word, Excel,) Organizational skills, attention to detail and ability to adjust to a demanding professional environment

Job Tags: MS Office, Αγγλικά, Γερμανικά, Ελληνικά, Θεσσαλονίκη, Ισπανικά, Ιταλικά, Ταξίδια