Front Office Agent ( Receptionist)

Position Overview: The Front Office Staff serves as the first point of contact for guests, responsible for providing exceptional service at the front desk.
Key Responsibilities: Welcome guests and assist with check-in and check-out procedures.
Greet guests warmly as they arrive.
Verify guest reservations and process payments.
Provide room keys and explain hotel amenities.
Answer phone calls and respond to guest inquiries.
Manage incoming calls promptly and courteously.
Provide information about hotel services and local attractions.
Take reservations over the phone as needed.
Manage reservations and maintain accurate records.
Update the reservation system with guest information.
Monitor room availability and pricing.
Assist in handling cancellations and modifications.
Handle guest complaints and provide solutions.
Listen to guest concerns and empathize with their situations.
Propose solutions or escalate issues to management when necessary.
Document complaints for future reference and improvement.
Collaborate with housekeeping and maintenance to ensure guest satisfaction.
Communicate guest requests for additional services to housekeeping.
Report maintenance issues to the appropriate department.
Follow up with guests to ensure their needs are met.
Maintain the cleanliness and organization of the front desk area.
Ensure the front desk is tidy and stocked with necessary supplies.
Organize brochures and promotional materials for guests.
Regularly check for and remove outdated information.
Requirements: Previous experience in customer service or hospitality is preferred.
Strong communication and organizational skills.
Proficient in English and Greek; additional languages are a plus.
Ability to work flexible hours, including weekends and holidays.

Job Tags: Αγγλικά, Ελληνικά, Σίφνος