Customer Service & Logistics Representative

We are looking for a candidate who can coordinate the logistics and delivery of customer orders, ensuring that products reach customers on time and in good condition.
The role also includes keeping customers promptly informed about any inquiries related to sales orders, deliveries, or complaints.
Key Responsibilities Manage third party orders, inbound deliveries, and product distribution through internal and external warehouses.
Coordinate road and ocean freight transportation and oversee daily logistics operations activities to ensure timely and cost-effective deliveries Handle import procedures, customs documentation, and compliance requirements for EU and non-EU shipments.
Plan and monitor inventory levels to ensure product availability and optimize stock management.
Review and process purchase orders.
Monitor shipments, logistics costs, and service performance.
Manage relationships with logistics providers, freight forwarders, and warehouse partners.
Ensure compliance with applicable regulations and standards (REACH, ADR, HACCP, etc.).
Prepare logistics analyses, KPI reports, and import/export statistics while supporting continuous improvement initiatives.
Qualifications & Skills University degree in Logistics, Supply Chain Management, Business Administration, or a related field. 3–5 years of experience in logistics, customer service, supply chain, or distribution operations.
Strong knowledge of import procedures, customs clearance, Incoterms, inventory management, and transportation.
Strong organizational, analytical, communication, and negotiation skills.
Experience with ERP systems (SAP) Advanced MS Office skills, particularly Excel.
Fluency in English, both written and spoken.
We appreciate all submitted applications.
Please note that only candidates selected for the next stage of the process will be contacted.

Job Tags: MS Office, Αγγλικά, Θεσσαλονίκη