At OTHISI , we’re transforming the way companies grow and communicate with their most valuable asset – their customers.
Partnering exclusively with top-tier businesses, we provide cutting-edge solutions in customer service, sales, and marketing.
With the power of advanced technology and data-driven insight, we enable our clients to deliver service excellence at scale.
To support our expanding operations , we’re looking for a detail-oriented and analytical Call Centers Performance Analyst who will play a critical role in monitoring performance , identifying trends , and enabling strategic decision-making across our contact center operations. 🔍 Key Responsibilities Analyze performance data (AHT, SLA, CSAT, FCR, etc.) from multiple projects and teams Generate regular and ad hoc reports for internal use and for clients Identify performance trends, risks, and opportunities Work closely with operations managers to translate data into actionable strategies Support forecasting, resource planning, and process improvement initiatives Collaborate with Quality Assurance and Workforce Management teams Contribute to the continuous development of dashboards and reporting tools

Job Tags: Αθήνα - Αττική

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