Call Centre Representative (Fetch) at GAP VASSILOPOULOS GROUP

Join One of Cyprus’ Leading On-Demand Retail Marketplaces

We’re Hiring a Call Centre Representative!

About Fetch:

Fetch is proud to be one of the first on-demand retail marketplaces in Cyprus. We’re growing fast and we’re looking for talented individuals to grow with us.

We are currently seeking a Call Centre Representative who thrives in a dynamic, fast-paced environment and is passionate about delivering outstanding customer service. As the first point of contact for our customers, you’ll play a key role in shaping their experience with Fetch answering questions, solving problems, and ensuring every interaction is a positive one.

Key Responsibilities:

• Respond promptly and professionally to incoming calls, emails, and live chats
• Handle customer inquiries and complaints with empathy, efficiency, and accuracy
• Provide detailed information about our products, services, and policies
• Escalate complex or unresolved issues when necessary
• Consistently meet or exceed performance metrics for response time, resolution, and customer satisfaction

Qualifications:

• Excellent verbal and written communication skills in both Greek and English
• Strong problem-solving abilities and keen attention to detail
• Comfortable using CRM tools and general computer applications
• Flexibility to work a variety of shifts, including evenings and weekends if needed
• Previous customer service experience is an advantage

What We Offer:

• Competitive salary package
• 13th salary
• 21 days of paid annual leave
• Provident fund contribution
• Access to our loyalty discount program
• A friendly, collaborative, and supportive work culture
• Opportunities for career growth and internal advancement

How to Apply:

If you’re ready to take the next step in your customer service career, we’d love to hear from you!

Send your CV to careers@gapgroup.com, quoting the reference number GAP-Fetch-2025 in the subject line.

Please note that only shortlisted candidates whose qualifications match the requirements will be contacted.

Job Tags: MS Office, Αγγλικά, Ελληνικά, Κύπρος, Λευκωσία